Client Forms, Our Policies
& Spa Etiquette
It is our goal to positively impact the lives we touch by offering the highest level of service by trained professionals in a relaxing environment for our clients, helping you "Look Good, Feel Great, & Live Well."
Our policies are in place to help us better serve you.
Spa Policies & Etiquette
RESERVATIONS
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Cards may also be used in lieu of a credit card to hold your appointment, so please mention your gift card when scheduling your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
CANCELLATION POLICIES AND FEES
Your spa treatment times are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee equal to 50% of the cost of the scheduled service. Clients who fail to cancel more than TWO hours prior to their appointment time OR miss their appointments without giving any prior notification ("no-call, no-show") will be charged in full for the scheduled service. Spa Packages and multiple service appointments require 48 hour cancellation notice. We recognize the time of our clients and staff is valuable and therefore have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time as we keep a wait list. Additionally, at times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift card to guarantee a reservation so please have your credit card and/or gift card ready when booking. You will not be charged unless there is a cancellation less than 24 hours prior to appointment time or no show. Upon checkout, guests may choose their method of payment. In the event that the credit card transaction is declined, the balance due will be charged to the client's spa account, and the client will be responsible for paying the balance prior to booking any future services.
SPA PARTIES / GROUP BOOKINGS
For parties of three or more, please send an inquiry email to auburn@180spa.com for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates as far in advance as possible.
CELL PHONES
Out of consideration for our guests, we kindly ask that you turn your cell phones to silent or vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.
PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. As always, we will honor prices of services purchased in gift card form. Clients will not be charged for a service price increase when their gift card was purchased prior to a price increase.
GIFT CERTIFICATE POLICY
PURCHASE A GIFT CARD
Gift Cards are available in any amount and may be purchased at the spa, by phone at 334-887-1180 or by using the link below. Out of town? Too busy? No problem. We will be happy to mail or e-mail your gift certificate to you! Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift cards. Gift cards are NON-TRANSFERRABLE and cannot be redeemed as cash. Gift Cards are valid for ONE CALENDAR YEAR and must be mentioned when making your appointment. After one year, Alabama law allows for merchants to charge an inactivity fee of $25 per year of inactivity. Our gift card policy is printed on the back of all gift cards for your reference.
GRATUITY
Gratuity is NOT included in the price of service or spa packages. Customary tipping typically runs 15% to 20%, but is, of course, at your discretion. For excellent service, you may tip your therapist in the room or upon check out at the front desk with cash, check or credit card. With parties of 3 or more a 20% gratuity will be added to the final bill. Gratuity is never expected but always appreciated by our service providers.
CHECK-IN / APPOINTMENT ARRIVAL
We ask that you please arrive 10-15 minutes prior to your appointment time for your first visit with us. We will always do our best to accommodate late arrivals, as time allows. However, the length of service may be adjusted so as to not interrupt the appointments of other guests scheduled after you. Full price of scheduled services will apply, so please plan accordingly. Of course, beyond the check-in policies, we invite all of our guests receiving services to make full use of our relaxing environment here at Spa One Eighty. Come early, stay late, bring a book, relax and enjoy a complimentary cup of tea available in our relaxation area. Couples and spa parties are more than welcome to bring wine and we will provide the glasses.
PERSONAL BELONGINGS
Please leave all jewelry and valuable items at home. Spa One Eighty is not responsible for lost or misplaced items.
CHILDREN
We want all of our guests, including YOU, to be able to enjoy a tranquil experience at Spa 180, whether it be for a spa day or a single service. In order to ensure this, we ask that you please avoid bringing children with you to your spa appointments. While your appointment may be for a quick and less-than-relaxing waxing service, someone in an adjacent room may be enjoying a relaxing massage or facial, so please plan accordingly for childcare during your service. Additionally, we work with sharp instruments and chemical solutions, and would not want to see any children harmed.
SPA PROMOTIONS & DISCOUNTS
Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.
RETURN POLICY
We make it our mission to provide you with the highest quality skin and body care products with your services at Spa One Eighty. In fact, you may like these products so much that you wish to use them every day to achieve your skin care goals! In the event you purchase any of our spa products for home use and find them to be defective or the result of use to be undesirable, we will exchange any products within 14 days of purchase. Please contact us so that your Esthetician may provide alternate product recommendations.
We provide testers for our full line of mineral cosmetics. Please take advantage of complimentary color matching/ makeup retouch we offer after each facial treatment to ensure the color you purchase is correct. We regret that we cannot accept or exchange makeup products after they have been opened/used.
Unfortunately we cannot provide cash refunds for returned products. Instead, a spa credit will be provided for any returned products to be used on any other products or spa services available here at Spa One Eighty.
Gift items such as candles, coffee mugs, accessories, and apparel are not eligible for return.